Support Policy

Privacy Policy

At PACFO, we aim to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Following are the details of the support policy that is applicable for all the items sold on PACFO website:

Please return your purchase in its original packaging with each of the parts and complimentary gifts with your original receipt for a refund. Please ensure that the product(s) are appropriately packed when you are returning it.

Please note that if an Incorrect Product is handled by you to our Courier Service Partner, PACFO shall not be responsible for any loss/damage/theft caused to such Incorrect product/item while in transit or something else.

Provided that any or all the items that were initially part of an order/request placed using a coupon or offers are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will moreover not be incorporated in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products/items associated to the offer must be returned, while they have been purchased as part of a group offer.

Products purchased using direct to warehouse/Store shall only be returned at the Stores. No return of items/products purchased through the warehouse or any other offline location shall be accepted online via the PACFO website.

When the product is received at PACFO corporate office, we will conduct a quality check. If it is approved by our quality analyst we will initiate the refund process.

When the item is gotten at our office, we will lead a quality check. On the off chance that it is endorsed by our quality staff, we will start the discount procedure.

For a few selected Pincode, where we are unable to pick up the product, you can send the packet through a local courier to our warehouse at the following address:

Within 7 days from the initiation, date to complete the return process. Return requests will be automatically terminated after 7 days from the initiation date.

Once the product is received & verified by our team, we will initiate the refund process.

Please allude to Refunds section for more information.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent


Changes to our Privacy Policy

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Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 02.06.2018

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