Returns and Exchanges
Policy on Returns and Exchanges
Pack all the items in the original packing. Items bought as sets must be returned in sets.
Fill in the return request form attached to the order.
Submit a copy of the invoice, specify the preferred method of refund (Default: Transfer to the bank account).
Send the parcel to the address:
Avon Pacfo Services LLP,18/1, Mathura Road,Near Crown Plaza Mall, Faridabad, HR 121007.
After you have sent the parcel, please inform us of that by sending an email to [email protected]
Eligibility of Items for Return or Exchange
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 15 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition should be preserved.
To return the Items, you must submit the copy of proof of purchase and fill in the return request form.