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Pacfo Return & Cancellation Policy


Cancellation:

If you cancelled your order before shipment, we will initiate your refund immediately after you submit your cancellation request. No cancellation request will be accepted post-dispatch. Complete refund of cancelled item will be processed except transaction charges if any.


Pacfo Return Policy:

There are a few important things to keep in mind when returning a product you purchased from the Pacfo Online Store:

  • You have 7 calendar days to return an item from the date you received it.
  • Please ensure that the item you're returning is unopened and is in original packaging as you received it.
  • Refund will be made for the entire cost of returned item excluding shipping cost and applied taxes if any.
  • Upon receipt of your package with the item in it, we will initiate the refund process after verification of returned item. The refund will be made to the same payment option(s) originally used to pay for the order.
  • For any manufacturing defect in the product supplied by Pacfo, replacement will be provided by Pacfo. Return freight of defective material will be borne by us and new shipment will be sent at our cost too.

Do Not Accept Damaged / Defective Goods Delivery:

As a packaging solution company, we have high standards of quality check and pre-shipment verification process in place. If a product is damaged during delivery to you via a freight carrier, note the damage on the carrier’s delivery receipt and do not accept the consignment.

If material is urgently required then request an inspection report on the damaged shipment from the carrier to be forwarded to you within 10 business days. Forward the inspection report and original packing list to Pacfo at [email protected] and we will file a claim on your behalf and immediately replace the damaged item(s).

Please email us pictures and other details like no. of damaged goods, type of damage etc. at [email protected] . Also request you to call our customer care no at 1800 120 9299 to update.

We will reprocess the order immediately after getting intimation.


How to Return Goods:

  1. To return an item to Pacfo, sign in to your account with your Pacfo Username and Password and click on My orders page.
  2. After you sign in, you will see Return Request Form. Fill in the form and share all the details.
  3. Once you have verified your return details, click the Print Now button to print your pre-paid label and packing slip. Affix the pre-paid label to the outside of your return box.
  4. We will arrange the pickup from your location once the shipment is ready.


Refunds

Once we receive your item, a refund is initiated immediately. If you cancelled your order before shipment, we will initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.